BLD Quality Model

 

We of BLD Bach Langheid Dallmayr pursue a common goal: our clients should not only receive the best legal advice which is available on the German and international markets for insurance and liability law. We also want to create the greatest possible value for our clients through operational excellence and our services. This is based on our BLD-quality model.

 

People

We care for every person with an open, honest and respectful treatment. We see in every employee their potential and we continually develop this. We encourage and demand autonomy, a sense of responsibility and commitment from all of our employees.

 

Knowledge

Our level of knowledge is always up to date, high value and available. In order to guarantee this, we encourage the specialisation of our employees and we maintain a professional knowledge management system at the highest technical, organisational and operational level.

 

Clients

We listen to the clients and understand their problems. We provide our services according to the individual requirements of our clients. With our clients we build a trustful and long-term relationship.

 

Network

We are continuously developing our network of national and international law firms as well as other experts. We maintain our relationships to associations and the scientific community. We are development partners of our IT provider.

 

Organisation

As a client oriented organisation we mirror the structure of the insurance industry. Hereby we increase the understanding for our clients and we reach the necessary degree of specialisation of our employees. Our organisation promote performance and development of our employees. Our organisation enables effectiveness and efficiency.

 

Processes

High quality and cost efficient services require secure, accurate and streamlined work processes. We use all the technical opportunities for the securing of data. We check all processes for the possibility of standardization and digitalization. We throw all unnecessary processes overboard.

 

Management

We are successful if our employees do the right thing for our clients and if they do it well. Our management creates purpose, orientation, structure and productive capacity and hereby enables our employees to be effective. 

 

 

 

 

 

 


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